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Delays to Usual Shipping Services

Due to the United Kingdom leaving the EU on 31st December, and additional COVID restrictions imposed at the Euro Tunnel before Christmas, orders placed between 23rd and 4th January were subject to delay due to the late agreement between EU-UK.

As of 8th January, we are now currently experiencing delays with shipping timelines due to several couriers including DHL announcing they are not accepting shipments due to technical changes made following the UK leaving the EU on the 31st December 2020. DHL are working to rectify the issue but it is currently impacting all European shipments.

Please note, any order placed onsite will experience delays as will be held on our platform until the services are resumed which will cause a disruption and increase to usual transit times. All orders are fulfilled from our distribution centre in UK and once the technical issues are resolved we will commence processing of dispatching these orders with the highest priority.

15th January Update: All orders will now be shipped via P2P TrakPak Service to EU countries with shipping timelines resuming as usual.

17th February Update: All orders to the following countries have now been suspended until further notice due to COVID-19 restrictions 

**Bosnia & Herzegovina, Albania, Moldova, Montenegro, Aremia, Azerbaikan, Kazakhstan**

The following countries will now also incur duty import fees until further notice:

**Iceland, Switzerland and Norway**

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All orders received will be dispatched the next working day (depending on stock availability and/or order confirmation). Orders are processed and shipped from our UK distribution centre on working days only (Monday through Friday, excluding bank holidays). During promotional periods please allow up to 2 business days for your order to be processed and shipped. Bondi Sands will not be held responsible for refunding items lost, damaged or stolen during transit.

Track Your Order

Please contact our Customer Care Team should you have any queries or concerns relating to your order. Visit the AfterShip website to track your order

EU Delivery

  • Retail & Professional Orders - Standard Delivery (P2P TrakPak) is FREE for all orders over €50, otherwise a flat rate of €9.99* applies. 

  • All orders are sent via courier and are fully trackable;

  • It is suggested you provide a delivery address where a person will be available to accept your delivery between 9 – 5pm. Otherwise your parcel will be re-directed to the nearest post office / depot for collection;

  • Delivery during peak periods such as Bank Holidays, Christmas and promotional periods, as well as orders placed on weekends can experience longer delivery times. 

Aerosols

  • When shipping aerosols to certain European countries, orders containing aerosol products receive an additional fee of £49.99.

  • This fee applies to orders being shipped to the following countries: Albania, Armenia, Belgium, Belarus, Greece, Liecheenstein, Republic of North Macedonia, Russia, Turkey, Ukraine

Charity Products 

  • In Europe, orders containing charity products receive an additional fee of €5.01.

The data registered by the bondisands.eu website in respect of an order will be conclusive proof of the whole of the transactions conducted between Bondi Sands and its customers. In the event of a dispute between Bondi Sands and its customer about an order made on the bondisands.uk website, the data registered by Bondi Sands will be conclusive proof of the details of the transaction. If you do not receive a confirmation email within 24 hours of placing your order please contact us

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