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Delivery

    Important Information Regarding Coronavirus

    Due to the increasing numbers of online orders and the measures we have put in place to keep our colleagues safe, orders may currently take up to 7 days (and in some cases longer) to be delivered. We hope you understand, and we will endeavour to have your order to you as soon as possible. Please read on for further information on how your order may be affected.

    DPD and Royal Mail are currently expecting major international delivery delays due to flight cancellations and government restrictions in relation to COVID-19. Both postal services are working to move items as quickly as possible.

    Orders dispatched via Royal Mail to countries under suspension will be forfeited for as long as advised. For a full list of locations, please visit Royal Mail.

    With consideration to the current circumstances, our warehouse is operating with limited resources and is expecting extended shipment delays.

    Please contact our Customer Care Team should you have any queries or concerns relating to your order.

    How much does delivery cost?

  • Shipping is FREE for all Orders over €50, otherwise a flat rate of €9.99* applies to European orders. (*All aerosol items will incur an additional shipping fee).
  • All orders are dispatched by the next business day via DPD (depending on stock availability and/or order confirmation), except for orders to Bosnia, Iceland, Norway, Serbia, Switzerland which will be shipped through a trackable Royal Mail 3-5 day service;
  • Orders are processed and shipped on working days only (Monday through Friday, excluding public holidays);
  • When your order has been dispatched you will receive another email with tracking information. Bondi Sands will not be held responsible for refunding items lost, damaged or stolen during transit.


Estimated Delivery Timeframes

  • Austria (3 days), Belgium (2 days), Bosnia (4-6 days), Bulgaria (4-7 days), Croatia (4-6 days), Czech Republic (3-4 days), Denmark (3 days), Estonia (4-5 days), Finland (4-5 days), France (2-3 days), Germany (2-3 days), Greece (4-9 days), Hungary (4-5 days), Iceland (4-6 days), Ireland (2 days)
, Italy (3-4 days)
, Latvia (4-6 days), Lithuania (4-6 days), Luxembourg (2 days), Netherlands (2 days), Norway (4-6 days), Poland (4-5 days), Portugal (4-5 days), Romania (4-6 days), Serbia (4-7 days), Slovakia (3-4 days), Slovenia (4-5 days), Spain (3-4 days), Sweden (4-5 days), Switzerland (3 days)
  • *There may be the occasional customs or courier delay which could affect the delivery timeframe.


The data registered by the bondisands.com website in respect of an order will be conclusive proof of the whole of the transactions conducted between Bondi Sands and its customers. In the event of a dispute between Bondi Sands and its customer about an order made on the bondisands.com website, the data registered by Bondi Sands will be conclusive proof of the details of the transaction. If you do not receive a confirmation email within 24 hours of placing your order please contact [email protected]

 

 

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